There's really not too much you can do...They get complaints,
emails, letters, by the bags full every week. Form Letter replies are cloned,
once in a while you'll get something that seems to be a bit personal, but
not really...Real numbers, dates, and true facts...thinking the way they do
and using their type of terminology...SOMETIMES gets a better reply, but
rarely...the machine is just too big and you're just too small a guest to find
any real satisfaction..............unless you really drop some big cash on a regular basis...good luck, each Harrahs is different, their managers all have
different personalities but most (and I know this for a fact at RIO) have
been so surpressed by their bosses, they're really affraid to make any decissions on their own like they used to for fear of getting dismissed.
Deal with it, or change properties...it's not going to get any better.