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Steve
10-02-2005, 06:38 AM
Rosemary's Restaurant

Plenty of Goodwill: Cheap prices and ladies' night specials keep locals coming back to the fine food at Rosemary's Restaurant.
By Heidi Knapp Rinella

OK, it isn't that unusual for me to be a little shocked when I look at my bill in an upscale restaurant, journalists being notorious for having an uneasy relationship with even the most basic math. But it's generally not because the bill is low.

That was, however, the case at Rosemary's Restaurant recently. Soon after we were seated, I couldn't help overhearing the two women at the next table enthusing about how low their bill was. Since they looked more like regular folks than once-and-future Mrs. Trumps, I was a little bemused. Kind of silly, then, that I should have the same reaction. But there we were.

People often express to me their surprise that Rosemary's has managed to prosper in the 'burbs, especially when so many others have struggled. Much of that has to do with the creativity of the restaurant's American regional menu and the quality of the food that comes out of its kitchen. But much also has to do with chef/owners Michael and Wendy Jordan's knowing their market and bending to it.

Case in point: Our bill was comparatively low for two reasons. One, we took advantage of the restaurant's prix-fixe option, which offers any three courses at dinner for $39.95 (our waitress even suggested it when she realized we were ordering appetizers). Two, as it turned out, it was ladies' night, so 50 percent was taken off the price of our food. We didn't plan it that way, but we were there on a Wednesday. Since I had taken a female friend instead of my husband, we received the discount (which applies to food only, tables of women only, on Wednesdays only).

Like any other business, restaurants have to make a profit in order to survive, and in a traditionally low-margin business, offering deep discounts can adversely affect their ability to do so. But this sort of thing can engender tremendous goodwill (which in turn tends to prompt return visits, even when such discounts are not in effect).

As, of course, does an entree such as crispy-skin striped bass. The bass itself was fresh and sweet and, yes, just crisp enough, but my heart really lay with the hash of andouille sausage, fingerling potatoes and chunks of rock shrimp that accompanied it. The Jordans worked for some time in New Orleans and Michael Jordan opened Emeril Lagasse's Las Vegas restaurant, and all of that experience shows in a dish like this. Crisp-crusted fluffy hush puppies completed the picture.

There was a touch of Southern flavor, as well, in a nice little amuse-bouche of asparagus bread pudding, and in quite a different type of bread pudding -- chocolate-pecan -- that we had as one of our desserts. This one actually showcased Rosemary's American regional theme, with a scoop of Midwestern-favorite rocky road ice cream. Candied pecans and drizzles of chocolate and caramel sauce kept things sweet, but not overly so.

I've always liked Rosemary's Texas BBQ shrimp with Maytag blue-cheese cole slaw (although the andouille hash could make me forget it), but I resisted this time in favor of the carpaccio. Carpaccio might seem mundane by comparison, but this version turned out to be rather innovative, with the beef rolled with Maytag blue before being oh-so-thinly sliced and topped with a pile of lightly dressed arugula salad, with its faintly bitter flavor and delicate crunch providing textural and flavor contrasts.

We also chose another of the evening's specials, a salad of mixed baby greens dressed with a light balsamic vinaigrette and topped with sliced smoked duck breast and sprinkled with fresh blueberries and candied nuts -- pistachios, this time.

And we'll do the last-but-not-least thing here with the pepper-seared sea scallops, which had the kind of sweetness that has earned scallops wide-ranging popularity. The orzo on the side was larger than the usual orzo and enlivened with wild mushrooms, bacon and herbs.

Our only quibble involved the wine list. It was extensive, but it was difficult to find a bottle for less than $50. There are a lot of deserving but all-but-undiscovered wines out there at bargain prices that would be in keeping with Rosemary's other nods to its status as a locals favorite -- and that would no doubt be especially welcomed by those paying Rosemary's regular prices.

It's a small point, though, and easily fixable. Rosemary's remains a trail-blazer, burning through a suburban scape of fast-food joints and plain-Jane chains to prove that fine food can and will be appreciated by locals.
reviewjournal.com -- Neon: RESTAURANT REVIEW: Rosemary's Restaurant

thegreek
10-04-2005, 02:28 PM
Had two excellent trips with friends to Rosemary's on West Saraha and on the third trip is ruined it all. Thety had just wnet to the Rio about 6 months prior and still wanted to go to West Saraha. well Wife, daughter and mmyself went. The waiter was the worst person that has ever waited on any of my tables. He was very high pressured into selling us the I believe it was reffered to as the 5 course with wines to accompany each course. well when he found out it was a simple prime rib, pork chops and a ny strip the busboy and himself were very rude. i was so upset when I ordered the prime-rib and he in a discusting voice said whatelse i simply said that is all I want. well we did and this is gospel left him a $20 tip with a penny to let him konw he was a poor server. No matter how bad the service is I will tip accordingly. If this young guy is still there he is bad for business. Have not and will not ever visit Rosemarys again. Fool me once accident twice my fault.

kestral
10-04-2005, 03:52 PM
Fool me once accident fool me twice my fault?

I'm sorry you had a bad service experience. But, I thought you said you had TWO excellent visits to the restaurant before the bad waiter experience. Which sounds to me like the good experiences outweighed the bad. I take it the food was great on the first two visits - how was the service the first 2 times?

I guess I would have brought the attitude of the waiter to the attention of the manager - might not even be too late in a letter. I understand the owners are very interested in customer satisfaction. You're right, a server like that is bad for business. Too bad if that happens to a good restaurant and the owners don't get alerted.

I draw the line when management does not respond appropriately.. There can be one or two bad employees, but when management does not treat the customer well then I feel the whole place has a problem.

And Im curious to know if others think the waiter gets the message that he was a bad server with a $20 plus a penny tip. Was the $20 within range of acceptable tip? I know about the "penny" message - but somehow seems that other bill might have him assuming you just left some change on the table.

Thank you for sharing your experiences

westie
10-12-2005, 03:02 AM
From my most recent TR:

Dinner tonight was at Rosemary’s on West Sahara. http://www.rosemarysrestaurant.com/
This restaurant has been selected as the Best of Las Vegas in both the Power lunch and Gourmet categories and who am I to disagree? I chose the 3-course prix-fix diner saving us a whopping $3 over ordering a la carte. Our meal began with warm potato and raisin rolls – delicious. We were also served a complimentary dollop of seafood salad on a fried wonton. Shared portions of Hugo’s BBQ shrimp with Maytag blue cheese slaw were delicious. My entrée was halibut Lindquist, seared fresh halibut on a bed of garlic spinach with buttermilk onion crust topped with fried onion rings. Ms. Westie’s entrée was sesame seared ahi tuna with Asian veggie slaw, fresh cilantro and ginger soy butter sauce. We also shared a piece of goat cheese cheesecake that sounded far better than it tasted. By the time our waiter arrived with a complimentary dessert, (2) each chocolate truffles, lemon bars and peanut butter bars, we were satiated and requested a doggie bag. 4 Forks (out of 5). Cost after applying a $25 restaurant.com gift certificate was $63.60 (no drinks, but includes tax and gratuity).